Privacy Policy
Effective: December 2024
Findacleaner.net (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our platform (“Platform”), which connects cleaning professionals (“Cleaners”) with individuals or businesses seeking cleaning services (“Clients”).
1. Information We Collect
We collect the following types of information to provide and improve our services:
1.1 Information You Provide to Us
- Account Information: Name, email address, phone number, and payment details when you register as a Client or Cleaner.
- Profile Information: Additional details you provide, such as service preferences, qualifications, or location.
- Job Information: Details about service requests or quotes provided.
- Communications: Any messages or interactions sent via the Platform.
1.2 Information Collected Automatically
- Usage Data: Information about how you use the Platform, such as IP address, browser type, and operating system.
- Device Information: Details about the device you use to access the Platform, including unique identifiers.
- Cookies and Tracking: Cookies and similar technologies to improve user experience, track preferences, and analyze usage trends.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: Facilitate connections between Clients and Cleaners, process payments, and manage accounts.
- To Improve the Platform: Analyze user behavior, improve functionality, and enhance user experience.
- To Communicate: Send updates, respond to inquiries, and provide support.
- For Security: Protect against unauthorized access, fraud, and abuse.
- For Legal Obligations: Comply with applicable laws, regulations, and legal processes.
3. How We Share Your Information
We may share your information with the following parties:
3.1 With Other Users
- Clients and Cleaners: Relevant information (e.g., service request details, profile information) is shared between Clients and Cleaners to facilitate services.
3.2 With Service Providers
- Payment Processing: We use Stripe to process payments securely. Your payment details are handled in accordance with Stripe’s Privacy Policy.
- Third-Party Tools: Other third-party services we use for analytics, marketing, or support.
3.3 For Legal Reasons
We may disclose your information:
- If required by law or to comply with legal obligations.
- To enforce our Terms of Use.
- To protect the rights, safety, or property of our users or others.
4. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.
5. Your Privacy Choices
5.1 Account Settings
You can update or correct your personal information through your account settings.
5.2 Cookies
You can manage cookies through your browser settings. However, disabling cookies may limit certain features on our Platform.
5.3 Data Access and Deletion
You can request access to or deletion of your personal data by contacting us at [Your Support Email]. We may retain certain information to comply with legal obligations or resolve disputes.
6. Security
We implement industry-standard measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Third-Party Links
Our Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of the Platform after updates constitutes acceptance of the updated Privacy Policy.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: hello@findacleaner.net